1. Data controller
ZENOVA GLOBAL TRADING AND SERVICES COMPANY LIMITED operates Zenut.vn and is responsible for receiving requests concerning information submitted through the website. Contact: cskh.zenut@gmail.com, 034 6789 959.
2. Information we receive
Depending on the inquiry and project stage, the website may receive name, phone number, email, company or brand, role, target market, messaging contact, company website, product direction, formula status, packaging, expected first order quantity, project stage and the content of the inquiry. Technical data such as source URL, referrer, campaign parameters, browser/device information and website interactions may also be recorded.
3. Purposes of use
Information is used to receive and respond to inquiries, understand business needs, qualify and coordinate product-development or OEM/ODM projects, maintain relevant project records, improve website performance and measure contact channels. Information is not treated as an online purchase order.
4. Storage and systems
Submitted lead information is stored in the website management system and may be forwarded to Zenova Global's customer-care/AIOS workflow for handling and follow-up. Information is retained for as long as reasonably necessary for the inquiry, project relationship, record management and applicable obligations, and access is limited according to operational need.
5. Who may access information
Access may be provided to authorized Zenova Global personnel and technical/service providers needed to operate the website and customer-care systems. Where a project requires it, necessary information may also be shared with relevant manufacturing, testing, packaging or professional partners. Only information reasonably required for the relevant task should be shared.
6. Cookies and analytics
The website may use cookies and analytics tools, including measurement of page views and interactions, to understand website performance, improve user experience and evaluate contact channels. Browser settings can be used to manage cookies, although some website functions may depend on them.
7. Project confidentiality
Ideas, formulations, product data, market plans, cost structures, customer information and commercial documents are handled according to the confidentiality needs of each project. Where appropriate, the parties may enter into a separate confidentiality agreement before sensitive information is shared in greater detail.
8. Requests concerning your information
You may contact Zenova Global to request access, correction, updating, withdrawal of consent, restriction or deletion of information you have provided, subject to identity verification and any information that must be retained for legitimate contractual, accounting, dispute-resolution or legal purposes.
9. Contact
Privacy requests can be sent to cskh.zenut@gmail.com or through the official channels on the Contact page.